INFORMATION & FAQs
Est. July 2020
Driven by a life-long love of artistry and creation, Aspen and Co. is a woman-owned pet boutique handcrafting quality products and creating a sustainable and fashionable community for pets and their humans. We are based in Southern California and after years of success on Etsy where we still have a storefront, we decided to start our own stand-alone site to serve as our home-base with website exclusives.
Providing excellent customer service is key. Aspen and Co has a quick production time and we ship several times throughout the week to ensure your pets are on their way to looking as fabulous as we know they are! Thank you for supporting my dream and passion! I can't wait to see your furry best friend wearing their Aspen and Co. gear! ♥︎
You can also find us on Etsy: http://www.shopaspenandco.etsy.com
Because all of our products are handmade, they may vary slightly; this includes the pattern placement, color, size and shape. This means no two items are exactly the same which makes the products unique just for you!
Our products are not animal proof. They can be torn, chewed, and taken off. We are not responsible for any damage caused by your pet.
Do not leave your pet unattended while wearing or using our products. Make sure to monitor your pet while they are wearing any accessories. Take off the product if they seem uncomfortable or irritated. As our bandanas are meant to be tied and/or snapped around the neck, it poses a choking hazard. Aspen and Co. is not responsible for any damage or other issues due to use or misuse.
Will you participate in my giveaway?
Can I have a free product in exchange for a post about it?
Return / Exchange Policy:
We do not accept returns, exchanges or cancellations due to the fact that our items are handmade to your specific print and sizing needs and we have a quick production time! Bandana, collar, and human T-shirt sizing can be selected from the menu on the listings and approximate sizing guides are placed within each listing for your convenience.
Please note that when we participate in giveaways, failure to follow the terms of said giveaway prior to ordering cannot be met with refund, exchanges, credits or offsets contrary to our other policies.
Can I carry Aspen and Co. in my physical boutique/retail store?
Products are intended for personal use and cannot be resold for profit under any circumstances unless processed as a wholesale order.