INFORMATION & FAQs

ABOUT US 

Est. July 2020

Driven by a life-long love of artistry and creation, Aspen and Co. is a woman-owned pet boutique handcrafting quality products and creating a sustainable and fashionable community for pets and their humans.  We are based in Southern California and after years of success on Etsy where we still have a storefront, we decided to start our own stand-alone site to serve as our home-base with website exclusives. 
Providing excellent customer service is key. Aspen and Co has a quick production time and we ship several times throughout the week to ensure your pets are on their way to looking as fabulous as we know they are! Thank you for supporting my dream and passion! I can't wait to see your furry best friend wearing their Aspen and Co. gear! ♥︎

You can also find us on Etsy: http://www.shopaspenandco.etsy.com

FAQ

Disclaimer

Because all of our products are handmade, they may vary slightly; this includes the pattern placement, color, size and shape. This means no two items are exactly the same which makes the products unique just for you!

Our products are not animal proof. They can be torn, chewed, and taken off. We are not responsible for any damage caused by your pet.

Do not leave your pet unattended while wearing or using our products. Make sure to monitor your pet while they are wearing any accessories. Take off the product if they seem uncomfortable or irritated. As our bandanas are meant to be tied and/or snapped around the neck, it poses a choking hazard. Aspen and Co. is not responsible for any damage or other issues due to use or misuse.

Shipping Policy

Shipping time and costs vary. Above our site is our header which lists our current production time. If your order multiple items with different production times, your items will ship all together when they are all complete. Please make sure that your shipping address is correct before placing your order. In the case that it is not, email us (shopaspenandco@gmail.com) as soon as possible (same day of order) so that we can change it on our end before mailing. Should your order address be incorrect you can repurchase a shipping label and we will re-ship your order when it arrives back to us in full after the client has purchased a label through our system, should we have already mailed the item out. Once the package is given to the post office, we rely on the mail service to deliver packages within the time frame. Significant delays may happen due to the pandemic, weather or other circumstances so please keep that in mind when placing an order. Client is responsible for any VAT, duties, or other extra international fees.** PLEASE NOTE- Aspen and Co. is not responsible for lost or stolen packages and they cannot be replaced or refunded. Please file a mail claim with USPS.

 

Will you participate in my giveaway?

We cannot participate in client/model giveaways. As a small business we simply cannot afford to give away free products beyond what we may have meticulously planned accordingly for in-house. However, if you would like to purchase a gift card or other product from Aspen and Co for your giveaway, we will share your giveaway in our Instagram story to help it gain traction! Please tag us in your giveaway and send us a DM! Please note that when we do participate in giveaways, failure to follow the terms of said giveaway prior to ordering cannot be met with refund, exchanges, credits or offsets contrary to our other policies. Please make sure to read the terms of the giveaway, and our item descriptions.

Can I have a free product in exchange for a post about it?

We are not doing gift or sponsored content but if you love Aspen and Co, we are thrilled you have decided to shop small! It really does make a world of difference, real people do a happy dance =)

Return / Exchange Policy:

We do not accept returns, exchanges or cancellations due to the fact that our items are handmade to your specific print and sizing needs and we have a quick production time!  Bandana, collar, and human T-shirt sizing can be selected from the menu on the listings and approximate sizing guides are placed within each listing for your convenience.

Please note that when we participate in giveaways, failure to follow the terms of said giveaway prior to ordering cannot be met with refund, exchanges, credits or offsets contrary to our other policies. 

Wholesale

Can I carry Aspen and Co. in my physical boutique/retail store?


Personal Use

Products are intended for personal use and cannot be resold for profit under any circumstances unless processed as a wholesale order.